2016
Recognized a gap in the marketplace
We recognized a gap in the marketplace and assembled a small start-up team to launch LodgeLink.
2017
Proof-of-concept
Officially launched LodgeLink with a proof-of-concept online marketplace for finding, booking, and managing workforce accommodation.
Consolidated hotels and lodges on one platform
Expanded to more than 400 properties across Canada and seven states in the US.
2018
Established a Marketplace
LodgeLink reached 50,000 rooms listed on our online platform.
2019
Continued Growth
Welcomed 400 new customers across diverse industries and 20 new team members.
Launched LodgeLink 2.0
Launched LodgeLink 2.0, a new and improved online platform with mobile flexibility, enhanced search, new dashboards, and reporting functionality to increase organizational efficiency.
Expanded Coverage
Expanded to over 1,000 properties and 100,000 rooms throughout North America.
Full Service Travel Management
Acquired Aero Travel to offer a one-stop shop for crew travel management including air and ground transportation.
2020
Platform Enhancements
Introduced reporting enhancements, virtual cards, payment IDs and tracking codes, and more enhancements to help companies manage workforce travel more efficiently.
Expanded our Ecosystem
Expanded supplier partnerships to more than 50,000 hotels and 10 million rooms throughout Canada and the United States.
Team Growth
Grew to 50+ LodgeLinkers, supporting more than 500 companies with workforce travel.
2021
155% Supplier Growth
Our added hotel coverage gives increased access to cost-effective accommodations with more properties in remote areas and amenities to meet crew needs.
24/7 Booking Support
Introduced chat support on our platform and a state-of-the-art customer support platform to help our customers at any time of the day.
Launched Duty of Care
This service helps our customers locate, track, and communicate with travellers during a travel change, potential safety risk, or in the event of an emergency.
Platform Enhancements
Launched onboarding functionality to give customers more flexibility and control, including preferred properties, enhanced communication, and greater self-serve functionality.
Team Growth
Added over 20+ new employees to the LodgeLink team - marking 46% growth from 2020.
2022
Property Growth
Our supplier partner network grew by 56% with 10,000 properties now listed across Canada and the United States to serve our customers better.
Increased Invoicing Efficiency
LodgeLink improved the speed of our invoicing process by over 50% year-over-year, meaning customers spend less time administering their crew travel program.
Team Growth
Our team grew to 90 LodgeLinkers as we continued to develop our technology and create new ways to serve you better.
Launched Mobile App
We developed a mobile app to help customers make essential booking changes when on the go. Available on iPhone and Android, the app has been designed with booking administrators and crew supervisors in mind.
Increased Transparency
Our Reporting 2.0 rollout allows clients more control to receive the reports they want, more transparency on savings when booking and a more holistic view of their company’s bookings.
Improved Crew Bookings
We enhanced crew lists to allow more crew uploads and expanded our reach for additional properties to permit instant booking changes, minimizing confirmation wait time. With Duplicate Booking Alerts, customers are now notified of potential duplicate bookings once guest information is entered.
2023
Impressive Growth
LodgeLink continued to scale and generate record net revenue, up nearly 50% from the prior year while total room nights sold exceed 400,000
Extensive Network
With more than one million rooms at 14,000-plus properties, our network expansion ensures accessible accommodations for work crews across North America.
Team Expansion
Our team continues to expand, growing by 50, totaling 140 employees across Canada and the United States, ensuring robust service for our growing customer base.
Product Enhancements
We improved our digital platform to prioritize efficiency and user experience. The booking process for crew travel has been simplified with a unified workspace for room assignments and scheduling, allowing for easy edits at multiple levels and quicker bookings. An improved crew list interface and enhanced page speed further streamline the user experience for our 900+ customers.