No matter where your crew is or what time it is, our experts are ready to assist.

Whether you’re making last-minute changes or need help finding accommodations, we’re here to keep your project on track.

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    Around-the-Clock Support for Your Workforce


    Our 24/7 support team is always ready to assist with booking adjustments and urgent travel inquiries. 

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      Expert Travel Advisors at Your Service

      LodgeLink’s certified travel advisors provide expert recommendations on accommodations and transportation.

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        Leverage Negotiated Rates and Group Discounts


        We secure discounts on accommodations and transportation, offering cost-effective solutions for your crew. 

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          Your Success is Our Priority


          At LodgeLink, we are committed to your success, offering 24/7 support for accommodations and last-minute transportation. 

          Additional Features

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          Duty of care

          Be prepared. Locate, track and advise your crew when changes happen or in case of emergency.

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          Specialized Bookings

          Don’t want to book it all yourself? For an extra cost, let our team handle it all for you.

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          Need support anytime, anywhere?

          FAQ - 24/7 Support

          Q1: What kind of support does LodgeLink provide, and when is it available?

          A: LodgeLink offers 24/7 support staffed by a team that understands workforce travel, not a generic call center. Whether it's a last-minute booking at 2 AM, a property issue during a night shift, or a schedule change on a holiday, you can reach a knowledgeable person who can act on your behalf.

          Q2: Can LodgeLink support help resolve issues directly with a property on my behalf?

          A: Yes. The support team works directly with properties to resolve issues like room quality problems, overbookings, or billing discrepancies. You don't have to play middleman between your crew and a hotel front desk; LodgeLink handles the supplier relationship.

          Q3: How does 24/7 support benefit my field crews working in remote locations?

          A: Remote project sites don't operate on a 9-to-5 schedule. When a crew arrives at a lodge after a long shift, and something is wrong, wrong room count, no reservation on file, facility issue, they need immediate resolution. LodgeLink's around-the-clock team ensures someone is always available to fix it.

          Q4: Is support available by phone, email, or chat?

          A: LodgeLink provides support across multiple channels so you can reach them however is most convenient. Whether you need a quick answer via chat or a complex rebooking handled over the phone, the team is accessible.

          Q5: How does LodgeLink's support differ from a typical online travel agency's help desk?

          A: LodgeLink's support team specializes in workforce and industrial travel. They understand crew rotations, remote site logistics, and the urgency that comes with project-based work. This domain expertise means faster resolution because they don't need you to explain why rebooking 30 rooms at a pipeline camp at midnight matters.

          Q6: What happens if a property cancels or can't honour my reservation?

          A: The support team immediately works to find alternative accommodations nearby, prioritizing proximity to your job site and comparable amenities. They manage the rebooking and communication so your crew isn't left stranded and your project schedule isn't disrupted.