How Canalta Hotels Manages Workforce Travel Accommodation

Since breaking in as a 19-year-old working at a small hotel in rural Alberta, Lyndsay has served several roles in the industry. 

Now as Director of Sales for Canalta, Lyndsay oversees a network of 44 hotels throughout Alberta, Saskatchewan and Manitoba, with more coming.

With more than 3,000 rooms spread out over those locations, keeping everyone happy can be a complicated business.   

“I'd have to probably say the biggest challenge would be just the logistics of it,” Lyndsay says of juggling the many crew requests that can arise.

In managing the many relationships, requests and responsibilities that come with an extensive network of hotels, Lyndsay has some advice for those looking to ensure their customers stay satisfied. 
 

That same preparation extends to those working in the hotels. To accommodate the inevitable changes that arise with crew travel, Lyndsay says it’s crucial to have processes in place to guarantee guests have the best experience possible.  

“Having a process set up so that you are able to manage those changes really, really easily with, as you know, minimal kind of hiccups as possible, just to make sure that when your crew does arrive at the hotel, everything is all set. And the information you have and the information that the hotel has is the same.” 

 

Helping to provide that smooth transition has been Canalta’s relationship with LodgeLink. A partner since 2017, Lyndsay says LodgeLink has become a vital part of Canalta’s operations, acting as an extension of their customer satisfaction and accounts receivable teams.  

"[LodgeLink has] offered that great service of that customer satisfaction - that very first kind of touchpoint on LodgeLink's end. And then we just kind of help carry it through when they get to the hotels,” says Lyndsay.

“Customers have that great satisfaction to the point that they leave and then it carries on through the billing and it just kind of completes that whole life cycle of the customer.”